FAQ for Hosts

Who is Chargeroos?

Chargeroos is a cloud-based, hardware-agnostic Electric Vehicle (EV) Charging Management Software platform designed to enable users to monitor, manage, and monetise EV charging networks efficiently.

Can I set up free charging for private use (e.g., for families or for employees)?

Yes, Chargeroos' software allows you to configure private charging access for authorised users via RFID cards, while public users are charged at the standard rate. Please note that electricity usage for private charging will be billed directly by your electricity provider and will not be recorded or managed through the Chargeroos platform.

What does the "Subscription" pricing model entail?

Chargeroos operates on a subscription-based pricing model, with fees charged upfront on a quarter or an annual basis. For specific pricing details, please contact our team info@chargeroos.com.

Will Chargeroos provide EV chargers?

Chargeroos is a cloud-based, hardware-agnostic Electric Vehicle (EV) Charging Management Software platform and does not directly supply EV chargers. As such, customers can independently select compliant EV chargers that meet installation requirements or purchase chargers through Chargeroos' hardware partners.

What maintenance is required for an EV charger?

Most EV charger manufacturers recommend annual maintenance by a certified electrical contractor to ensure optimal performance and safety. Regular maintenance helps identify and address potential issues before they escalate.

What is the warranty period for an EV charger?

EV chargers typically come with a standard warranty of 2 to 3 years from the date of manufacture, depending on the brand and model. For precise warranty details, please consult the manufacturer's documentation or website.

What are the costs associated with installing an EV charger?

Installation costs vary depending on several factors, including the distance between the charger and the power distribution board, cable length, ground penetration requirements, the specific EV charger model, and electrical contractor fees. A site assessment is required to provide an accurate quote. Chargeroos offers professional installation services at a discounted rate, or you may opt to use your preferred certified installer.

What is the expected lifespan of an EV charger?

The lifespan of an EV charger depends on the make and model. Most AC EV chargers have an official design life of approximately 7-8 years, though this may vary based on environmental conditions and usage patterns. For specific information, consult the manufacturer or contact info@chargeroos.com for assistance.

What is the difference between 1-phase and 3-phase cables?

For 3-phase AC chargers (11KW/22KW), 3-phase cables are required to match the charger's capabilities. Using a single-phase cable with a 3-phase charger may result in slower charging speeds for EVs capable of 3-phase charging.

How much power does an EV draw from a charger during charging?

The power draw depends on two factors:

1. The charger's throughput capacity (e.g., an 11kW charger cannot deliver more than 11kW).


2. The vehicle's onboard AC charger capacity (e.g., a 7kW-capacity EV cannot accept more than 7kW, even if the charger delivers 22kW).


How can the public use the EV charging unit? What security measures are in place for user financial information?

EV drivers must download the Chargeroos driver app, complete the authentication process, and add a payment method to their account. Chargeroos uses Square, a leading payment gateway provider, to ensure secure handling of financial data. All payment information is stored securely within the Square platform, and Chargeroos does not have access to this data. Payments are collected at the end of each charging session and disbursed to the charger host quarterly.

What is the standard time required to charge an electric vehicle?

To estimate charging time, divide the EV's battery capacity (in kWh, as specified in the owner's manual) by the charger's output (in kW).
For example:

• EV battery capacity: 42 kWh


• Charger output: 7 kW


• Charging time: 42 kWh / 7 kW = 6 hours for a full charge.


What is the approximate charging speed (km per hour) for an AC unit?

Charging speeds vary depending on the EV model, weather conditions, and driving habits. As a general guide:

• Standard Australian power point: ~10 km of range per hour.


• Single-phase hard-wired EV charger: ~45 km of range per hour.


• Three-phase hard-wired EV charger: ~70 km of range per hour (some models can achieve up to 140 km per hour).


  For more information, visit: https://www.solarquotes.com.au/blog/home-ev-charging-speed/.

The charger is displaying a "Connector Lock Failure" error. What should I do?

This error typically indicates a connection issue between the charger and the cable. Common causes include:

• Foreign objects obstructing the connector or plug. Inspect and remove any debris if present.


• Poor cable fit, particularly with third-party cables. Reconnect the cable several times to ensure a secure fit.


• Physical damage to the connector or plug. Inspect for visible damage and contact a certified technician if necessary.


Does an EV charging unit require constant monitoring or administration?

Chargeroos collaborates with charger manufacturers to automate error detection and resolution. If an error occurs, the platform notifies the operator with a description and recommended corrective actions. Some issues can be resolved remotely (e.g., via a system reboot), while others may require on-site intervention by a certified electrician.

How long does it take to install an EV charger? What about multiple chargers?

Installation time depends on various factors. A single charger can typically be installed and commissioned within one day. For multiple chargers, the process may extend over 2-3 days, depending on the complexity of the project.

How can I connect an EV charger to the Chargeroos platform?

Chargeroos' professional support team will handle the connection process. If you use your own installer, please provide the following details to facilitate backend integration:

• Make and model of the chargers.


• Installation address (as per Google Maps).


• Serial numbers of the EV units.


• Preferred connection method (4G/Wi-Fi).


For further assistance, email info@chargeroos.com.

Can an EV charger be uninstalled and reinstalled if I move house?

Yes, EV chargers can be relocated. However, the host is responsible for all costs associated with uninstallation, reinstallation, and any additional fees. We recommend engaging a certified electrician for this work. Chargeroos' support team can assist with reconnecting the charger to our platform at the new location.

For further inquiries, please contact Chargeroos at info@chargeroos.com.