FAQ for Drivers

What is Chargeroos?

Chargeroos is a pioneer in sustainable transportation solutions. We are passionate about the implementation of Shared EV Chargers across Australia.

How does Chargeroos work?

We offer a nationwide network of Shared EV Chargers. This network will provide accessible, efficient, and sustainable charging solutions for electric vehicle owners. Easily login using your mobile number.

How much does charge rate?

Fees are usage-based with occasional promotions at each charging station. For the most current rates, please refer to the station details in the app.

Starting a Charge:

Each station provides clear instructions:
- Scan the QR code or Searching an EV charger via app
- Register
- Set up your payment method
- Initiate charging

Charging Specifications:

We primarily supply AC chargers with outputs of 7 kW and 11 kW. For precise equipment information, please refer to the station details.

Verification Email or SMS Delay?

Check your spam folder first. If not found, contact Chargeroos' customer service for help. In case of SMS delivery issues due to poor signal, ensure good reception or wait a minute before retrying.

Charging in Rainy Weather:

Our EVs and stations are rain-proof and moisture-resistant, meeting IP65 standards for waterproofing and dustproofing. They include voltage and overcurrent protection.

Reporting Station Problems?

Inform the site owner, or report through the app's customer service centre, or directly contact our customer service.

Information Security - SaaS as a service

We are dedicated to ensuring the security of platform data, with all information stored on certified Australian servers to meet the most stringent information security requirements.

For more information, please refer to the FAQ in the app.